The term ‘[business name]’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [ASK Identity Consultancy CIC, Bradford Court, Business Centre, 123-131 Bradford Street, Digbeth, Birmingham B12 0NS]. Our company registration number is . The term ‘you’ refers to the user or viewer of our website.
1) Code of Ethics & Practice
As Associate Members of the British Association for Counselling and Psychotherapy (BACP), our Clinicians are bound by its Ethical Framework for Good Practice in Counselling and Psychotherapy and subject to the Professional Conduct Procedure for the time being in force.
For more information, you can click on: http://www.bacp.co.uk/ethical_framework
2) Cancelling sessions and changing time and/or day of sessions:
Ideally one week’s notice is required to cancel a session or to change the time or day of a session. Notice periods of less than 24 hours notice cannot be reimbursed or may still be charged for if payment is through an insurance company or an organisation.
3) Length of sessions:
– Each individual therapy session lasts up to 60 minutes. This may include up to 10 minutes of administrative period.
– Some Initial Assessment sessions may be of longer duration, depending on the client presentation and level of identified risk.
– Critical Incident Debriefing sessions timings will vary dependent on individual/group debrief.
4) Payment of sessions:
– Individuals: payment to be made in advance of the upcoming session at the end of a current session. Receipt can be provided (via email) upon request.
– Corporate/Insurers/EAPs: Terms as agreed.
– Any complaints concerning services delivered by any member of ASK Identity CIC should in the first instance be in writing and addressed to the Managing Director.
ASK Identity Consultancy CIC
Bradford Court Business Centre
123-131 Bradford Street
– On receipt of complaints a letter of confirmation will be sent and the complaint will be forwarded to the internal verifier for consideration.
– A response to the complaint will be forwarded within 21 days of receipt.
GENERAL TERMS AND CONDITIONS
1 ACCEPTANCE OF TERMS
1.1 Your access to and use of ASK Identity CIC (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website/Services you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.
1.2 We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.
2.1 We are committed to responsible data management and subscribe to the principals of the data protection legislation in the United Kingdom. We are committed to maintaining the privacy of our users and maintaining the security of any personal information received from you. If you register for any of the Services you will be asked to provide basic personal information. The information provided by you is not available for sale or use by third parties. The information is used solely for notifying you of changes or updates to the Website/Services.
3 LINKS TO THIRD PARTY WEBSITES
The Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that ASK Identity CIC is not responsible for the content or availability of any such sites.
4 INTELLECTUAL PROPERTY RIGHTS
10.1 The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
5 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
EXTERNAL TRAINING COURSES
The following are the terms and conditions for the provision of external training courses:
1) Items provided by ASK Identity CIC:
A fee for provision of trainers, participants manual, agreed course programme.
Experienced and appropriate trainers
Copy of participants training manual.
Certificates of Attendance or Certificate of CPD and Attendance.
Appropriate training venue.
Refreshments as required/agreed.
2) Cancellation of a course booking will be subject to the following charges:
Within two weeks or less before course begins 100% of fee.
Within 4 weeks before course begins 50% of fee payable.
IN-HOUSE TRAINING COURSES
The following are the terms and conditions of all contracts for the provision of training courses:
A quotation for provision of trainers, participants manual, agreed course programme, travel and accommodation (inclusive of VAT).
Course Programme (agreed with customer)
Copy of participants training manual for customer to copy for each participant
Certificates of Attendance (Master copy) to be copied by the customer for each participant.
Invoice on completion of training course (to be paid within 28 days of receipt).
2) Items provided by customer:
Appropriate training venue
Refreshments as required/agreed with trainers
3) If the customer cancels the training course:
Less than 14 days prior to the first day of training will result in payment of the full agreed fee (inclusive of travel costs).
Less than 28 – 15 days prior to the first day of training will result in payment of 50% of the fee.
1) Items provided by ASK Identity CIC:
A quotation for provision Consultancy will be provided by ASK Identity CIC:
Invoice on completion of consultancy (or at pre-arranged intervals as agreed).
2) Items provided by the Customer:
Letter of contract/written contract on terms and conditions of the consultancy required.
Agreed schedule of reporting and clear definition of area of work.
Payment within 28 days of receipt of invoice/s.